Privacy Policy
Epic Fade Academy respects your privacy and is committed to protecting the personal information you provide when using our website, creating an account, purchasing a course, or accessing our educational services.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Account and login information
- Course enrollment and purchase information
- Course progress and completion data
- Communications and support requests
- Refund requests and related information
We may also automatically collect certain technical information such as your IP address, browser type, device information, pages visited, and website usage data.
2. Payment Information
Payments may be processed securely by third-party payment providers such as Stripe. Epic Fade Academy does not directly store your complete credit or debit card information.
Payment providers may collect and process payment information according to their own privacy policies and terms.
3. How We Use Your Information
We may use your information to:
- Create and manage your account
- Process course purchases and payments
- Provide access to purchased courses
- Track course progress and completion
- Process and review refund requests
- Provide customer support
- Send important account, purchase, course, or service-related communications
- Maintain the security and functionality of our website
- Improve our courses, website, and services
- Comply with applicable legal requirements
4. Course Progress
Epic Fade Academy may record and store information about your progress within a course, including lessons completed and overall course completion percentage.
This information may be used to provide course functionality and to determine eligibility for refunds under our Refund Policy.
5. Cookies and Analytics
Our website may use cookies and similar technologies to keep users signed in, remember preferences, understand website usage, improve performance, and support website security.
We may also use analytics or other third-party technologies that collect information about how visitors interact with our website.
6. Third-Party Service Providers
We may use trusted third-party service providers to operate parts of our website and services, including payment processing, website hosting, video delivery, email services, analytics, and other technical infrastructure.
These providers may process information as necessary to provide their services and are subject to their own privacy policies and legal obligations.
7. Sharing of Personal Information
Epic Fade Academy does not sell your personal information.
We may share information with service providers when necessary to operate our services, process payments, provide course access, prevent fraud, comply with legal obligations, or protect our rights and users.
8. Data Security
We use reasonable administrative and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can guarantee absolute security.
9. Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of certain personal information held about you.
You may contact us if you have questions or requests concerning your personal information.
11. Children's Privacy
Our services are not intended to knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected in circumstances where parental or guardian consent is legally required but was not obtained, we may take appropriate steps to delete the information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements. Any updated version will be made available on this page.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact Epic Fade Academy using the contact information provided on our website.
Epic Fade Academy
New Brunswick, Canada