Refund Policy
At Epic Fade Academy, we want students to feel confident when purchasing our online courses. Refund requests are available under the conditions described below.
1. Refund Eligibility
To be eligible to submit a refund request, both of the following conditions must be met:
- The refund request must be submitted within 7 days of the original purchase date.
- The student must have completed less than 20% of the purchased course at the time the refund request is submitted.
If either of these conditions is not met, the purchase is generally not eligible for a refund, subject to any rights or remedies that cannot be excluded under applicable law.
2. How to Request a Refund
Eligible students can submit a refund request through their Epic Fade Academy account.
Go to My Learning → Orders, locate the applicable purchase, and select the refund request option.
You may be asked to provide a reason for your refund request. Only one active refund request may be submitted for the same purchase.
3. Course Progress
Epic Fade Academy records course progress to determine the percentage of a course that has been completed.
Your recorded course completion percentage at the time the refund request is submitted will be used when determining eligibility under this policy.
4. Review of Refund Requests
Submitting an eligible refund request does not mean that a refund is automatically issued.
Refund requests may be reviewed by Epic Fade Academy before approval. We may verify the purchase information, request date, course completion percentage, and other relevant information before making a decision.
5. Approved Refunds
If your refund request is approved, the refund will be submitted through the applicable payment processor, such as Stripe.
After the payment provider successfully confirms the refund, your access to the refunded course may be revoked.
6. Refund Processing Time
Once a refund has been approved and processed, the time required for the funds to appear in your account may depend on the payment provider, your bank, or your card issuer. Epic Fade Academy does not control financial institutions' processing times.
7. Rejected or Ineligible Requests
A refund request may be rejected or considered ineligible if it does not meet the requirements of this Refund Policy.
If a refund request is rejected, access to the purchased course will generally remain unchanged.
8. Payment Processing Issues
If an approved refund cannot be successfully processed by the payment provider, the refund may be marked as failed and course access may remain active until the issue is resolved or the refund is successfully completed.
9. Abuse of the Refund Policy
Epic Fade Academy reserves the right to review suspected misuse or abuse of the refund system, including fraudulent activity or attempts to obtain unauthorized access to course content, subject to applicable law.
10. Consumer Rights
Nothing in this Refund Policy is intended to limit any mandatory consumer rights or remedies that cannot legally be excluded or limited under applicable law.
11. Contact Us
If you have questions about a refund request or this Refund Policy, please contact Epic Fade Academy using the contact information provided on our website.
Epic Fade Academy
New Brunswick, Canada